Effective Date: January 7, 2026
Website: https://byheartcreative.com
Business Name: ByHeart Creative
Contact Email: [email protected]
Business Address: Ontario, Canada

1. Introduction

ByHeart Creative (“we,” “us,” or “our”) is committed to protecting your privacy and handling personal information in a transparent and responsible manner. This Privacy Policy explains how we collect, use, store, disclose, and safeguard personal information when you visit our website or engage our digital marketing services.

This Privacy Policy is designed to comply with:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • The California Consumer Privacy Act (CCPA), as amended by the CPRA, where applicable

By using our website or services, you agree to the practices described in this Privacy Policy.

2. Scope of This Policy

This Privacy Policy applies to:

  • Visitors to byheartcreative.com
  • Prospective and current clients
  • Individuals who contact us via forms, email, or other communication channels

It does not apply to third-party websites or services that may be linked from our website.

3. Personal Information We Collect

We may collect the following categories of personal information:

3.1 Information You Provide Directly

  • Full name
  • Business name
  • Email address
  • Phone number
  • Billing and invoicing information
  • Project details or service inquiries
  • Any information you voluntarily submit via forms, email, or consultations

3.2 Information Collected Automatically

When you visit our website, we may automatically collect:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited and time spent on pages
  • Referring URLs
  • Date and time of access

This data is collected through cookies and similar tracking technologies.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Improve website functionality and performance
  • Analyze traffic and user behavior
  • Enhance user experience

You can control or disable cookies through your browser settings. Disabling cookies may affect website functionality.

5. Purpose of Collection and Use of Information

We collect and use personal information for the following purposes:

  • To provide and manage digital marketing services
  • To respond to inquiries and communicate with clients
  • To process payments and issue invoices
  • To improve our website, services, and marketing strategies
  • To comply with legal and regulatory obligations
  • To protect against fraud, unauthorized access, and misuse

We only collect personal information that is necessary for identified purposes, in accordance with PIPEDA’s principles of limited collection.

6. Legal Basis for Processing

Depending on your jurisdiction, we process personal information based on:

  • Your consent
  • Performance of a contract or pre-contractual steps
  • Compliance with legal obligations
  • Legitimate business interests that do not override your privacy rights

7. Sharing and Disclosure of Personal Information

We do not sell personal information.

We may share personal information only in the following circumstances:

7.1 Service Providers

With trusted third-party service providers who assist us with:

  • Website hosting
  • Payment processing
  • Analytics and performance monitoring
  • Email and communication tools

These providers are contractually obligated to protect your information and use it only for authorized purposes.

7.2 Legal Requirements

We may disclose personal information if required to do so by law, regulation, court order, or governmental authority.

7.3 Business Transfers

In the event of a merger, sale, or transfer of business assets, personal information may be transferred as part of that transaction, subject to applicable privacy laws.

8. Data Storage and Retention

Personal information is stored securely using industry-standard safeguards. We retain personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law.

When information is no longer required, it is securely deleted or anonymized.

9. Data Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect personal information, including:

  • Secure servers and encrypted connections (SSL)
  • Access controls and authentication measures
  • Limited access to personal data on a need-to-know basis

Despite our efforts, no method of transmission or storage is completely secure. We cannot guarantee absolute security.

10. Your Rights Under PIPEDA (Canada)

Under PIPEDA, you have the right to:

  • Access your personal information
  • Request corrections to inaccurate or incomplete information
  • Withdraw consent, subject to legal or contractual restrictions
  • Inquire about our privacy practices

Requests may be submitted by contacting us at [email protected].

11. Your Rights Under CCPA (California Residents)

If you are a California resident, you have the right to:

  • Know what personal information we collect, use, and disclose
  • Request access to your personal information
  • Request deletion of your personal information (subject to exceptions)
  • Correct inaccurate personal information
  • Opt out of the sale or sharing of personal information (we do not sell or share personal data)
  • Not be discriminated against for exercising your privacy rights

To exercise your rights, contact us at [email protected]. We may verify your identity before processing requests.

12. Children’s Privacy

Our website and services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided personal information, please contact us so we can delete it.

13. International Data Transfers

Personal information may be processed or stored outside your province, state, or country, including in jurisdictions with different data protection laws. We take reasonable steps to ensure appropriate safeguards are in place for such transfers.

14. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites. We encourage you to review their privacy policies.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Continued use of our website after changes constitutes acceptance of the revised policy.

16. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact:

ByHeart Creative
ON, Canada
Email: [email protected]